Support Track and Trace processes on European ORICA locations (DCs and factories). SAP OER (AII – EM- PI) system to manage and store all T&T data and processes. Main tasks:
- Support any function, feature or interface (standard or custom made) in SAP OER AII or PI which is running in the ORICA SAP OER productive system and is related to Track & Trace (Interfaces to SAP PI and SAP AII).
- Monitoring systems. Research, analyses and resolution of system incidences or gaps in T&T systems (OER – AII – PI).
- Montly report of incidences.
- First point of contact for Business and Project Team, contact to and for EMEA helpdesk, also provides the correct monitoring re ticket numbers, routing issues to second and third level support.